Concert Express Survey

Thank you for travelling with Concert Express!

We're always looking for ways to improve our service and expand to new routes and venues. This short survey should take less than 5 minutes to complete, and your feedback will help shape future Concert Express services. If you would like to opt out of receiving emails, please click here.

About Your Journey

Name:

Email:

1. What is the most recent concert you travelled to with concert express?

2. Which Concert Express pick-up location did you use?

3. Immediately before travelling to the Concert Express pick-up point, what town or locality were you traveling from?×

Choosing Concert Express

4. What was the main reason you chose Concert Express for this journey?

5. How did you first hear about this Concert Express service?

Return Journey

6. Did you book a single or return journey?

Single Return

Your Experience

	Very dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Very satisfied	Not applicable / did not use
9. Overall, how satisfied were you with your Concert Express experience?
10. How satisfied were you with each of the following aspects of the service?
Ease of booking:
Clarity of information before travelling
Convenience of pick-up location
Ease of finding the bus post-concert
Outbound journey to the venue
Organisation of the return departure
Return journey
Staff helpfulness
Value for money

Future Services

11. For which of the following venues would you consider using Concert Express in the future? (Select all that apply):

12. Which one venue should be the highest priority for future Concert Express services?

13. Are there any additional concert venues or pick-up areas that you would particularly like Concert Express to serve?

Where possible, please include both the venue and town or locality from which you would want to travel.

Looking Ahead

14. Assuming Concert Express serves another concert you plan to attend, how likely are you to use the service again?

15. How likely are you to recommend Concert Express to someone travelling to a concert?

16. What is the one most important improvement we could make to Concert Express?